Warranty Policy

Bestray Joint Stock Company with the criterion of Customer satisfaction is our success. Therefore, in the manufacturing process, we always strictly follow the industry standards as well as the special standards that we are applying:

WARRANTY POLICY

INSPECTS PRODUCTS BEFORE FACTORY RELEASE

– Bestray Joint Stock Company has production process under ISO standards 9001:2015. All our products are manufactured under international standards with high quality. The range of products varies with nice, sharp and safe design as other imported products from famous trademarks all the world
– All products before factory release and transport to customer’s place have to be passed the strict inspection process from experienced QC team.

ISSUING A CERTIFICATE OF PRODUCT WARRANTY

– With each order of factory release meeting requirement is always attached with two quality certificates:
+ Warranty commitment
For products manufactured by Bestray Joint Stock Company, we commit to giving a warranty to products from 12-36 months, depending on each type of product.
+ Certificate of factory release and quality:
Quality certificate shows our commitment on product quality inspected strictly before factory release

WARRANTY OF 12-36 MONTHS DEPENDING ON TYPE OF PRODUCT

– Products will be guaranteed basing on the following elements:
+ Customer provides warranty commitment and certificate of factory release and quality.
+ Product is still in warranty period
+ Warranty products are those damaged due to the manufacturer’s fault
+ The cases are not under warranty:
Defects caused by user such as: installing, operating with incorrect rules, arbitrarily dismantling, repairing.

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